Privacy Policy

Welcome to Star Casino. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Star Casino collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

Star Casino operates under strict regulatory requirements and adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide you with an engaging and secure gaming experience while your personal data remains private and protected.

To provide our services effectively and comply with our legal obligations, Star Casino collects various types of information. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (e.g., passport, driving license details) for identity verification purposes. We collect this when you register an account, make deposits, or withdraw funds.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (though we do not store full card details, only a tokenized version), and transaction history. This is necessary for processing deposits and withdrawals.
• Transaction Data: Information about your betting activity, game play, deposits, withdrawals, and other financial transactions conducted through our Services.
• Technical Data: Internet Protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, links clicked, and time spent on certain sections.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls. This helps us improve our customer support and resolve any issues you may encounter.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to fulfill our legal and regulatory obligations, such as anti-money laundering (AML) and know your customer (KYC) checks.

Star Casino uses the collected information for various purposes, all aimed at providing you with a secure, efficient, and enjoyable gaming experience. Our primary uses include:

• Account Management: To register and manage your Star Casino account, verify your identity, and protect the security of your account.
• Service Provision: To operate our games, process your bets, deposits, and withdrawals, and provide you with access to all features of our Services.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may have.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other criminal acts, thereby protecting both Star Casino and our users.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) regulations, responsible gambling requirements, and other legal mandates.
• Personalization: To tailor our services, promotions, and content to your preferences, enhancing your overall experience with Star Casino.
• Marketing Communications: With your consent, to send you promotional offers, newsletters, and updates about Star Casino products and services that may be of interest to you. You can opt out of these communications at any time.
• Service Improvement: To analyze usage patterns, conduct research, and gather feedback to improve our website, services, and overall user experience.

Star Casino processes your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our gaming services and manage your account. This includes processing transactions and providing customer support.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Star Casino is subject. This includes anti-money laundering (AML) checks, age verification, responsible gambling measures, and reporting to regulatory authorities.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Star Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where consent is not required), and service improvement.
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for a particular purpose, such as sending you marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

Star Casino may share your personal data with third parties under specific circumstances and always with appropriate safeguards in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT and software providers, identity verification services, and customer support platforms. These providers are contractually obligated to protect your data and only use it for the purposes specified by Star Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities if required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and other online gaming operators.
• Affiliates and Group Companies: Your data may be shared with our corporate affiliates and other companies within our group for internal administrative purposes, service delivery, and to offer you a broader range of services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

Star Casino requires that all third parties who receive your data are subject to strict data protection obligations and that your data is handled securely.

The security of your personal data is a top priority for Star Casino. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer) to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized Star Casino employees and trusted third parties who require it to perform their duties. All personnel are subject to strict confidentiality agreements.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access to our internal networks.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it was collected.
• Employee Training: Our staff receives regular training on data protection best practices and security protocols.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights regarding your personal data. Star Casino is committed to upholding these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Star Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

• Essential Cookies: These cookies are strictly necessary for the operation of our website and to provide you with the services you have requested, such as enabling secure logins and managing your gaming session.
• Performance Cookies: These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often. This data helps us improve the website's functionality and user experience.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may prevent you from taking full advantage of the Star Casino website and its features.

Star Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Data: We will retain your account information for the duration of your active account and for a period thereafter as required by law or to resolve potential disputes. This period is typically between five and seven years after account closure, in line with anti-money laundering regulations.
• Transaction Data: Financial transaction records are typically retained for a period required by tax and financial regulations, which can be up to seven years.
• Communication Data: Records of communications, such as chat logs and emails, may be retained for a period necessary to manage customer inquiries and improve services, usually for a few years.

When your personal data is no longer required, we will securely delete or anonymize it. In some cases, we may retain data for longer periods if required by a specific legal obligation or for the establishment, exercise, or defense of legal claims.

To provide our services, Star Casino may need to transfer your personal data to countries outside of your primary jurisdiction, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your home country.

When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights and keep your data secure. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the relevant authorities (e.g., the European Commission).
• Implementing standard contractual clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Relying on your explicit consent for specific transfers.

By using Star Casino's services, you acknowledge and agree to such international transfers of your personal data.

Star Casino's services are strictly not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records.

If you believe that a child has provided us with personal information, please contact us immediately using the details in the "Contact Us" section. We are committed to preventing underage gambling and providing a safe environment for all our users.

Star Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other means, such as email, if appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Star Casino's services after any changes to this policy will constitute your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our dedicated Data Protection Officer (DPO) or customer support team.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website 24/7
• Postal Address: [Please use a generic placeholder like "Our Registered Office, [City, Country]"]

We are committed to addressing your inquiries promptly and thoroughly. Thank you for choosing Star Casino.